NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.Want to be a part of our team? The IOC analyst is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance, this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The IOC Analyst is responsible for managing tickets of low to high complexity.Key ResponsibilitiesMonitor, detect and prevent incidentsEffectively communicate, and escalate if necessary, complex technical issues to a broad range of customersSupervise in real time the alarms and specific events occurred on every platformAttend to consults and claims related to monitoringRegistry and resolution of incidentsTake ownership of customer issues of Tier 1 level and see problems through to resolutionExecute standard changes for customer request fulfilmentSupport upper Tiers in the deployment of new solutionsPersonal SkillsExcellent phone and communication (written and oral) skillsCommitted to providing quality service & results, ready to make a positive differenceProactive and stress resistantAbility to take decisions quickly and efficientlyAbility to prioritize effectively and work with a sense of urgencyAbility to work independently with significant attention to detailAbility to work well in an International team environmentTeam spiritCustomer and service orientedDrive and energy to achieve desired resultsLogical and methodical problem-solvingPassionate about IT TechnologyBeing able to work on 24x7 shiftsTechnical Skills and EducationWill be valued: Routers, Switches, Linux, Unix, Windows Apache, Microsoft IIS, Tomcat, MySQL, Oracle, Troubleshooting, problem solving and analytical skills.Language SkillsWritten and spoken English (fluent/native)Workplace TypeRemote WorkingEqual Opportunity Employer: NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
#J-18808-Ljbffr
