(Io-379) | Customer Support Supervisor (French Speaker)

Multi-Lingual Recruitment Company based in Copenhagen, Denmark, and Sliema, Malta.
We specialize in recruiting Scandinavians, Dutch, German, and Finnish for various positions around Europe.
The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.
The RoleYour daily work will include tasks like these:
Take responsibility over the Staff Management (40%)Organization (30%)Reporting (30%)Monitor and report team performanceGive newly hired agents feedback on their individual performance to improve and motivate their daily workKeep track of each newly hired agent's training and training needs to improve technical and phone communication skillsMotivate as a team leader, controlling turnover and retaining potential and motivated team membersRequest management/HR Department/Quality team for assistance in any of the tasksManage all disciplinary issues effectively (with oral warning and requesting HR with written ones)Ask management to hire new agent(s) either to substitute or to complete the team using concrete metricsIdeal ProfileNative in French, C1 level of EnglishPrevious experience managing a Tech Customer Support Team at a call center/contact center is neededWorking knowledge of Windows, MS Office, internet configurationWhat's on Offer?Competitive salary package and bonus systemDiscount on Gym and Language courses2 to 3 weeks of paid training39 working hours per week, Monday to Friday from 08:30 - 17:30Possibilities to grow inside the company
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