Company Description: Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.What this Job Entails: Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.Scope:Follows established procedures on routine workRequires detailed instructionsYour Roles and Responsibilities:Assist with inventory and asset management, conference room preventative maintenance, and e-recyclingSupport a complex and fast-paced environment focused on video conference rooms with outstanding attention to customer satisfactionHelp to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendeesDeploy and recover laptop and desktop imagesPerform customer support for over 70,000 users worldwide from IT accessory to workstation dressingUse ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflowContribute to large-scale global projects as neededOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications/Skills:High school diploma or general education degree (GED) and 0 to 2 years' related experience and/or training; or equivalent combination of education and experienceExcellent written and verbal communications skillsAbility to work in a large team with minimal supervisionCapable of providing an outstanding user experienceBasic Inventory or IT knowledgeAbility to excel in a fast-paced work environmentAbility to make sound decisions when faced with competing prioritiesResults oriented and can identify the steps to be taken to achieve objectivesPreferred Qualifications:Past business operations exposureSome customer experience background or familiarityPhysical Demand & Work Environment:Ability to lift and carry 50 pounds or more of equipment safely, multiple times per dayMust have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectivelySome positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingersWhat can Astreya offer you?:Employment in the fast-growing IT space providing you with a variety of career optionsOpportunity to work with some of the biggest firms in the world as part of the Astreya delivery networkIntroduction to new ways of working and awesome technologiesCareer paths to help you establish where you want to goFocus on internal promotion and internal mobility - we love to build teams from withinFree 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own paceEducation AssistanceDedicated management to provide you with on point leadership and careNumerous on the job perksMarket competitive compensation and insurance, health and wellness benefitsAdditional Information: Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.
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