Inventory Technician I

.Company Description : Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.What this Job Entails : Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.Scope :Follows established procedures on routine workRequires detailed instructionsYour Roles and Responsibilities :Assist with inventory and asset management, conference room preventative maintenance, and e-recyclingSupport a complex and fast-paced environment focused on video conference rooms with outstanding attention to customer satisfactionHelp to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendeesDeploy and recover laptop and desktop imagesPerform customer support for over 70,000 users worldwide from IT accessory to workstation dressingUse ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflowContribute to large-scale global projects as neededOther duties as required