IQVIA is seeking a Project Support Coordinator to provide administrative support to the field-based staff of complex multiple projects, helping with the smooth running of day-to-day activities for the team. This will be a varied and busy role, where strong administrative experience, excellent communication skills, and the ability to work autonomously are essential.
The successful candidate will be an effective communicator with an excellent telephone manner, ideally with experience of working within a support/call centre role who can demonstrate strong IT/data skills, strong time management skills, and is proficient with MS Office packages and ideally CRM knowledge.
Responsibilities
To work collaboratively across the Team Coordinator function and understand how the function contributes to the Commercial business.
To be the first point of contact for all queries relating to the project, handling and addressing issues where appropriate, or else directing queries to the most appropriate contact.
To follow processes and procedures (new employee, leaver, transfer) and work with departments (HR, Fleet, Resourcing, HR-PSC, Amex, BT, etc.) to ensure effective team administration. Ensure that systems are updated accordingly.
To track levels of absence, identify sickness trends within the project, and highlight cost implications as appropriate.
To facilitate production and documentation of presentations and organize team/customer meetings, finalizing minutes in collaboration with the Project Director.
To support Month-end administration, ensuring daily rates are allocated to field teams along with the relevant timesheet, accurately collate information in connection with the Rolling Forecast, within project deadlines. To conduct financial tracking for project revenue recognition and liaising with Management Accounts.
To undertake diary management of the Project Director.
Skills and Qualifications
Good verbal and written communication skills, telephone manner, team working skills, and a flexible attitude to work.
Good prioritization skills.
Fluency in English.
Able to use initiative, plan ahead, proactive in problem-solving, diplomatic, and able to demonstrate appropriate decisions within the scope of authority.
Able to share experience and learning, able to prioritize and liaise with field staff and customers effectively.
Intermediate understanding of Word, PowerPoint, and basic Excel.
Ability to establish and maintain effective working relationships with co-workers, managers, and clients.
Eligibility to work full-time in the EU.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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