Join our SmartRental team!
SmartRental Group is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.
Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs.
With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences, and luxury residences for the elderly.
Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sector.
What will you do?
The International Regional Director of Operations is responsible for planning, directing, and coordinating the operations of all the Hotels (assets) in the assigned geographical area. The regional director of operations is responsible for ensuring and improving performance, productivity, efficiency, and profitability through effective methods and strategies.
Leads, directs, and manages daily hotel operations (via hotel director), including yearly budgeting and forecasting, strategic planning, managing performance reviews, and implementing company policies and standards.Coordinates capital improvements and property improvement plans, responds to guest inquiries, resolves concerns, initiates and facilitates meetings, and proposes improvements.Oversees service quality, operational efficiency, guest satisfaction, SOPs, and service compliance, including financial measurements and auditing.Identifies operational performance, productivity, and efficiency gaps and implements measures to correct deficiencies.Partners closely with the COO and works according to departmental guidelines and priorities.Implements and manages daily quality processes, including communicating goals, empowering team members, managing service recovery techniques, and measuring satisfaction.Monitors and develops team member performance, particularly hotel managers and departmental managers.Controls operating expenses of hotel accounts and proposes corrective initiatives.Monitors PLs and STR reports.Management Systems:
• Updates policies and procedures for hotels in the assigned geographical area in line with company strategy.
• Unifies management systems criteria for all hotels in the assigned geographical area.
• Conducts audits of hotels in the assigned geographical area and sets up improvement plans where needed with the hotel director.
• Responsible for overall forecast of purchasing needs.
• Identifies and develops talents and works closely with the HR department.
Quality of Service Management:
• Analyzes results and develops improvement action plans.
• Establishes areas of improvement and implements strategies to improve scores while effectively coordinating and communicating with the COO.
Communication and Assets Visits:
• Communicates effectively with hotel directors, Central Office, and COO.
• Visits hotels, manages teams, promotes a positive work environment with an open-door policy, encourages people development through setting goals, evaluations, and career growth.
• Performs 1-1 meetings with direct reports to support, help, and correct where needed.
(Pre)opening New Hotels:
• Revises new projects BP.
• Coordinates preopening operations of new hotels in the assigned geographical area from the moment of signature.
• Prepares operational and payroll budgets for new hotels.
• Responsible for implementing SOPs and delivering on established goals with the CQO.
• Selects new hotel directors and key positions with HR.
• Promotes and facilitates the success of new hotel teams.
• Supports the Business Development department in finding new hotel projects.
• Ensures the success of Hotel Directors and drives results.
What do we look for?
• Hospitality Management or equivalent work experience.
• 5 years' experience with international hotel chains.
• 2-year multi-property management experience.
• Knowledge of PMS and POS.
• Fluent in Spanish and English; additional languages are a plus.
• Driving license B.
• Flexibility to travel.
What do we offer?
• Competitive salary.
• Possibility of professional development and growth within an expanding company.
• Discounts in our hotels and other benefits.
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