Join our SmartRental team!
SmartRental Group is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.
Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs. With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences, and luxury residences for the elderly. Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sector.
What will you do? The International Regional Director of Operations is responsible for planning, directing, and coordinating the operations of all the Hotels (assets) in the assigned geographical area. The regional director of operations is responsible for ensuring and improving performance, productivity, efficiency, and profitability through effective methods and strategies.
Leads, directs, and manages daily hotel operations (via hotel director), including hotel yearly budgeting and forecasting, strategic planning, and managing performance reviews.
Implements and complies with company policies and standards, coordinates capital improvements and property improvement plans, responds to guest inquiries and resolves concerns, initiates and facilitates meeting participation, and proposes improvements.
Oversees service quality level, operational efficiency, guest satisfaction, SOPs, and service compliance, including financial measurements and auditing.
Identifies operational performance, productivity, and efficiency gaps and implements measures to correct deficiencies.
Partners closely with the COO and works according to departmental guidelines and priorities.
Implements and manages hotel's daily quality process, including communicating goals, empowering team members, managing service recovery techniques, and measuring satisfaction.
Monitors and develops team member performance, particularly hotel managers and departmental managers, including providing supervision, professional development, scheduling, conducting counseling and evaluations, and delivering recognition and rewards.
Controls operating expenses of hotel accounts and proposes corrective initiatives.
Monitors P&L and STR reports.
Management Systems: Updates policies and procedures for hotels in the assigned geographical area in line with company strategy.
Unifies management systems criteria for all hotels in the assigned geographical area.
Conducts audits of hotels in the assigned geographical area and sets up improvement plans where needed together with the hotel director.
Responsible for the overall forecast of purchasing needs.
Identifies and develops talents and works closely with the HR department.
Quality of Service Management: Analyses results and develops improvement action plans.
Establishes areas of improvement.
Implements strategy to improve scores and effectively coordinates and communicates with the COO.
Communication and Asset Visits: Communicates effectively with hotel directors, Central Office, and COO.
Visits hotels and manages teams effectively, promoting a positive work environment with an open-door policy, encouraging people development through setting goals and evaluations and career growth.
Performs 1-1 meetings mainly with direct reports to support, help, and correct where needed.
(Pre)opening New Hotels: Revises new project business plans.
Coordinates preopening operations of new hotels in the assigned geographical area from the moment of the signature.
Prepares operational and payroll budgets for new hotels.
Responsible for implementing brand SOPs and delivering on established goals together with the CQO.
Selects new hotel directors and key positions together with HR.
Promotes and takes an active role to facilitate the success of new hotel teams.
Supports the Business Development department in finding new hotel projects.
Ensures the success of Hotel Director(s) and drives results.
What do we look for? Hospitality Management or equivalent work experience.
5 years' experience with international hotel chains.
2 years' multi-property management experience.
Knowledge of PMS and POS.
Fluent in Spanish and English, additional languages are a plus.
Driving license B.
Flexibility to travel.
What do we offer? Competitive salary.
Possibility of professional development and growth within an expanding company.
Discounts in our hotels and other benefits.
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