As an International Commissioning/Service Engineer at EAE Solutions, you will play a crucial role in ensuring the successful implementation, maintenance, and support of our cutting-edge sorting systems across the globe.
You'll be part of a dynamic team that delivers exceptional service to our clients, enabling them to optimize their intralogistics operations.
Your position: On-Site Support: Travel extensively (approximately 80% of the time) to client sites worldwide for system installation, commissioning, troubleshooting, and maintenance.
Collaborate with cross-functional teams, including project managers, technicians, and customers, to ensure seamless system integration.
PLC Programming: Possess in-depth knowledge of PLC (Programmable Logic Controller) programming, specifically tailored for intralogistics systems.
Develop, modify, and debug PLC code to optimize system performance, enhance functionality, and address client-specific requirements.
Software Configuration: Configure and customize software components of our sorting systems to meet client needs.
Collaborate with software development teams to implement enhancements and updates.
Technical Expertise: Conduct system diagnostics, identify issues, and implement corrective actions promptly.
Provide technical training to clients and internal teams on system operation, maintenance, and troubleshooting.
Documentation and Reporting: Maintain accurate records of on-site activities, including service reports, spare parts usage, and system modifications.
Collaborate with project managers to update project documentation and ensure compliance with industry standards.
Customer Relationship Management: Foster strong relationships with clients by delivering exceptional service and exceeding their expectations.
Act as a point of contact for technical inquiries, ensuring timely responses and effective solutions.
Continuous Improvement: Stay abreast of industry trends, technological advancements, and best practices related to intralogistics and sorting systems.
Propose enhancements to existing systems and contribute to product development based on customer feedback.
Minimum Qualifications: Bachelor's degree in Electrical Engineering, Mechatronics, or a related field.
Minimum of 3 years of experience in field service engineering, preferably in the intralogistics industry.
Proficiency in PLC programming (Siemens or similar platforms).
Strong problem-solving skills and the ability to work independently in diverse cultural environments.
Excellent communication skills in English (additional languages are a plus).
Willingness to travel extensively and adapt to varying work schedules.
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