About Join our team!
Click&Boat is the leading European boat rental platform. Our marketplace aims to make boating accessible around the world, and to provide private and professional boat owners with additional income from boat rentals.
Since our conception in 2013, we have grown substantially and acquired 3 companies in 3 different European countries (Spain, Germany, and France) over the last 4 years. In 2022, our growth was powered by a major equity fund and the world's largest boating marketplace.
We are open for business in more than 50 countries and 600 destinations, and we are a diverse team of 200 employees from 20 different countries.
Our headquarters are based in Paris on a barge moored on the Seine River, and we also have a second office of 100 people based in Barcelona.
Sounds good? We'd love for you to join us! With a rapidly growing company and a super work atmosphere, it's not a coincidence that we have been awarded the "Happy at Work!" badge.
Job description Team: In Click&Boat, there are 3 main operational Business Units:
Supply: Deals with boat owners and ensures the boats available on our platform generate revenues with the highest quality of service. Sales: Deals with tenants and supports them throughout the booking process, from quotations to closing the deal. Customer Care: Represents the point of contact for our customers after a booking is closed by the Sales team (before, during, and after the trip), and links boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc). You will integrate the Supply team, a business unit composed of 10 people, strengthened by seasonal employees during summer, and organized by markets.
As part of your missions, you will join one of the markets and work alongside a Lead Account Manager and several Account Managers.
You will also work closely with colleagues in charge of international markets, as well as the Sales, Customer Care, and Finance Operations Team.
Missions: We are looking for an Assistant Account Manager to support the Supply team in providing high-quality service to partners (private and professional boat owners).
With the guidance of your manager, you will perform the following tasks:
1) Onboarding new partners (80%) You will be in charge of onboarding new partners who register on Click&Boat and assist them throughout the creation of their boat listings (ad, pictures, etc.) as well as showing them how the platform works. The accounts you onboard will be part of your portfolio, the business performances of which you will monitor and be responsible for. 2) Side missions (20%) You will take part in various operational tasks, including but not limited to:
Account Management: Helping our partners maximize the potential of their accounts (by updating the ads and ensuring that the calendars are up to date) and enhancing their engagement with the platform (answering their questions and doubts related to its use). Monthly side operations: According to business needs, you will be involved in side missions such as carrying out market research or participating actively in the BU weekly/monthly presentations. Why should you join us? Concrete experience: You will discover all aspects of the essential role of Account Manager by joining a structured team that will teach you to provide the best service to owners and allow you to benefit from extensive training throughout your experience at Click&Boat. Broad scope: You will be in contact with a broad range of owners, owning different types of boats, in different destinations. Multicultural team: You will be in contact with owners speaking your native language while being part of an international team, enabling you to practice several languages with your colleagues daily. Dynamic scale-up environment: You will be able to join a fast-growing company with high ambitions, ready to become the number one boat rental platform worldwide. Superb work atmosphere: You'll be able to work in a modern coworking space based in Poblenou, with a big rooftop with a view over the Sagrada Familia, and a 20-minute walk to the beach. Competitive salary: 800€ fix gross per month and 200€ gross as monthly bonus based on clear KPIs (bonuses will be received at the end of your internship). Perks: 1 day off offered per month, extensive internal training, lunch vouchers (Cobee), breakfast every Monday morning, afterworks, and team-building activities offered. Full-time internship. Start date: January, February, or April.
Duration: From 5 to 6 months.
Preferred experience To communicate with customers, you master both a specific language (Spanish, Italian, French, Greek, Croatian, or German) and English (bilingual or fluent level). You ideally have a first experience (internship or student/summer job) in a customer-facing role. Dynamic and at ease on the phone, you enjoy advising and are an outgoing person. Customer satisfaction is your main source of motivation! You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction. You are interested in start-up environments; you are proactive and ready to share your ideas to improve our services. If you're interested in Click&Boat product and the boating industry, it's of course a plus!
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