Intern/Working Student Academy Support&Operations

The Team:
We are an international team of learning enthusiasts based in Germany, Spain, India, and the United States who share the goal of creating impactful learning experiences for our customers, partners, academic learners, and the general public. Our training covers everything they need to know to successfully use Celonis
Our extensive training courses are available for free and around the clock via our Celonis Academy (academy.celonis.com ). And you don’t even need to take it from us: We’ve won two coveted Brandon Hall Bronze and Gold Awards for Excellence in Best Customer Training Program. We currently have more than 200,000 registered learners from over 200 countries who skill up with us. 
The Role:
As a Celonis Academy Intern, you are responsible for supporting our learners throughout their entire learning journey to become true Celonis experts. You will provide technical and content-related support for our various online training formats and build relationships with learners. You will use our Learning Management System (LMS) and Celonis software to ensure the best learner experience. Sounds exciting, right?
The work you’ll do:
Support our worldwide learner base by answering their questions and requests via Salesforce Servicecloud
Manage learner accounts and content enrollments in our LMS
Get hands-on and skill up with Celonis software by completing our online training

The qualifications you need:
Student of Business Administration, Management, Business Analytics or of a comparable program
Strong support mindset and experience in service
Good understanding of complex business processes
Break down and convey complex topics in an intelligible way for different target audiences
Think analytically, work in a structured manner, and quickly comprehend new topics and interrelationships
Passionate about topics around e-learning, process mining, and big data
Strong communication and writing skills in English