.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionIT Workplace Services Recent Graduate (contrato en prácticas)Purpose of the RoleWe are seeking a recent graduate with enthusiasm for technology to join our team as a Junior IT Workplace Services Specialist. You will be an integral part of a highly motivated team driven by the purpose of this Company which is related to personalized healthcare and solutions, having a real impact on patients lives. You will have the opportunity to grow within the local IT department, contributing to the efficiency and productivity of our workplace through various IT services. This opportunity is ideal for individuals interested in gaining hands-on experience in IT services within a dynamic and innovative environment. If you're a proactive learner with a degree in a tech-related field, we'd love for you to apply and start your career with us.How Would Your Day-to-Day Look Like?Your daily journey will include a blend of teamwork, learning, and technical challenges all based on your proximity to users needs. You will have the opportunity to work with all areas within the Company and the chance to learn to see the whole forest instead of only one tree, meaning that you will learn how the incidents impacting one single user, can actually imply a much bigger impact for our patients lives. You will need to be creative in most cases in order to find innovative solutions for these incidents.At the end of the day, your contributions will ensure that both our team and our clients are set up for success. You'll have the full support of your colleagues and leaders, who are just as dedicated to your growth as they are to our network's excellence.Main Responsibilities:- Assist in the setup and maintenance of workplace IT equipment including computers, printers, and other peripherals.- Provide onsite support to employees experiencing IT issues, ensuring timely resolution or escalation as needed.- Participate in the management and deployment of software updates and security patches.- Collaborate with the IT team in the implementation of IT policies and procedures.- Conduct training sessions or help create training materials to help employees effectively use workplace technology.- Track and report on the status of IT issues and projects, ensuring transparency and communication within the team.- Engage in any other tasks or projects as assigned by the IT manager or supervisor.Who Are You?We are looking for a recent graduate -no more than 3 years- with a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
