Position Statement: The purpose of the position is to support with the management of group opportunities received from a portfolio of Hilton Worldwide Sales managed accounts, who are looking to work with Hilton Worldwide properties and destinations.
Working under the direction and guidance of the Team Lead, Sales Support, the primary focus of this role is to provide administrative and system inputting support to the Hilton Direct Account Executives, which in turn will increase productivity of existing relationships both at a customer and hotel level.
As the Interim Group Sales Support, you will provide administrative and system inputting (Salesforce) support in the management of group opportunities from the managed portfolio of accounts and hold the following responsibilities:
Planning Activities 10%Develops awareness of key regions and hotelsDevelops awareness of key agents & clientsOrganizing Activities 60%Prioritize workload to ensure deadlines are adhered to and exceededEfficiently input group opportunities into Salesforce in line with the agreed best practices and timelinesFollow all guidelines and best practices as set out by the line managerFollow all guidelines and best practices as set out by Governance & Support for SalesforceHighlight any technical challenges as they arise.Highlight and follow-up on lack of response from hotel(s)Regular discussions with wider team to assess workload and plan activities accordinglyControlling Activities 30%Enforces policies and procedures to improve overall operations and effectiveness.Ensure proposals and contracts presented negotiated with customers are checked / validatedSupport accurate communication of sales promotions and information to relevant peopleCoordinate any required administrative work in terms of reporting of figures and SIP audit and appealsUnderstanding of Conference & Events terminologyUnderstanding of Salesforce terminologyUnderstanding of process flow of an opportunitySupportive FunctionsIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the line manager based upon the requirements of the company:
Comply with all policies, systems and procedures as laid down by the Team Lead, Sales SupportThe holder of this statement can be asked to take on other tasks in addition to the ones stated, in a reasonable frameworkAdditional supportive functions as appropriateParticipates in industry events and represents Hilton Worldwide at trade fairs and workshops, agreed by the line managerUpdates manuals and other department related documentsContributes to the development and performance of the teamSupports training for new team members - if applicableWhat are we looking for?The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation:
Effective collaborative skills to build positive relationships with internal stakeholdersStrong administrative and organizational focus to work in a highly structured wayWillingness to develop and take responsibilities while working within a team but also self-dependentGood knowledge of market segmentsGood in interpreting and analyzing data.Ability to multitaskPositive 'can do' approachPolite & friendly natureAbility to work under pressure and remain unflusteredAbility to use own initiativeAbility to maintain high level of speed on all requirementsRequired QualificationsFluency in English & Spanish.Experience of the hospitality industry, preferably in Conference & Events, Sales, Marketing, RevenueGood knowledge of SalesforceProficiency with Word, PowerPoint, and Excel.Understanding of sales process; tools, measurements, and systemsUnderstanding of business needs of hotels and clientsWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
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