.This is Us. A team of more than one thousand people sharing an idea: Doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go. In today's world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us. The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies.It doesn't ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it's one of those things you'll want to repeat over and over. And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping. Making things happen, helping others be successful, always being one step ahead—that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working we are looking forward to meeting you!Your role and work environment:ING's strategy is focused on providing excellent solutions to their customers and having a stable growth with strong profitability. One of our strengths is on easiness and add value digital services for our customers. Therefore, we seek decisive and enthusiastic people who want to work in one of the leading digital brands worldwide, recognized for offering its customers the market's most innovative financial products.As the Interaction Design Chapter Lead you will work in the UX Design area inside the "Customer Obsession & Innovation Center of Expertise" at ING Spain and you will be a key multiplier for the superior customer experience. 60% of your time you will be leading a team of UX experts by supporting them in the day-to-day activity when needed, encouraging them to grow and reach their full potential and creating new opportunities for them. As a chapter lead you give shape and content to the development of your chapter. This concerns both the specific expertise of the chapter and the individual development of the chapter members. You create a culture in which employees take responsibility, help each other to be successful and remain a step ahead. The other 40% of your time you will work on specific projects closely to other team members to look at problems from a user perspective and address them using different design methods to ensure the bank delivers user centric experiences