Job Title
Integration Consulting Specialist
Purpose
Support customers in the most complex cases of Amadeus products or solutions integration. Provide billable consultancy / integration services to improve business performance.
Main Responsibilities:
Support autonomously sales organization for integration matters in the most complex cases (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)
Provide advice / consulting to customers for their integration activities between Amadeus systems and customer systems, with full autonomy and for the most complex cases.
Provide functional support and problem resolution within the overall integration project.
For these activities can coach Integration Consulting Specialists.
For the most complex cases, establish and manage the product / solution integration schedule.
Support integration activities during the implementation project.
Provide formal integration status, KPIs and customer feedback reporting to Management.
Post Integration & Post Implementation Consultancy:
Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities.
Make sure customers make the most of the Amadeus products / solutions.
Fully autonomously and for the most complex cases, identify and prioritize critical issues, problems and root causes.
Present complex analysis results in client meetings.
Identify potential upsell activities for consulting and optimization missions.
Process Improvement:
Propose & follow-up internal processes improvement.
Identify & recommend internal tools / techniques for further process automation.
Service Design:
Punctually, the Shopping Integration Consulting Senior Specialist may take a service designer role in a construction domain, and therefore have the following responsibilities:
Contribute to the creation of User Stories corresponding to predefined high-level Serviceability Requirement.
Review product specification ("Service" section).
Contribute to the validation of serviceability deliveries within the feature team.
Build, store and track Services Documentation.
Implementation Guides, Cookbook, How To.
Sharepoint repository updated with all key documentation.
Create a serviceability matrix detailing product functionalities ready to be industrialized.
Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain.
Transfer knowledge to Implementers globally.
About Our Ideal Candidate:
University degree (4 to 5 years) or equivalent qualification.
Functional & Technical Skills.
Knowledge of Amadeus products is a plus.
Knowledge of Amadeus System architecture is a plus.
Network and protocols knowledge is a plus.
Knowledge of the travel industry and Air shopping products is a plus.
Experienced in cross-functional processes (CR, IRs, Development Cycle).
Competencies and Personal Skills:
Proficiency in English (written & spoken).
Multicultural approach: exposure to multicultural work environments.
Communication skills including presentation skills in a high-tech environment.
Ability to influence cross-functionally.
Customer focus and interpersonal understanding.
Autonomy and initiative.
Accountability, pro-activity and flexibility.
Analytical and conceptual thinking.
Project management: ability to drive projects.
Leading-self.
Personal Skills:
Multicultural approach.
Change management and flexibility.
Analytical and conceptual thinking.
Communication and listening skills.
Customer focus & interpersonal understanding (interest in Customer Service activities, good customer contact).
Relationship and team-working.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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