Job Title
Integration Consulting Specialist
Purpose Support customers in the most complex cases of Amadeus products or solutions integration. Provide billable consultancy / integration services to improve business performance.
Main responsibilities:
Support autonomously sales organization for integration matters in the most complex cases (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)
Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems, with full autonomy and for the most complex cases.
Provide functional support and problem resolution within the overall integration project.
Establish and manage the product/solution integration schedule.
Support Integration activities during the implementation project.
Provide formal integration status, KPIs and customer feedback reporting to Management.
Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities.
Make sure customers make the most of the Amadeus products / solutions.
Identify and prioritize critical issues, problems and root causes.
Present complex analysis results in client meetings.
Identify potential upsell activities for consulting and optimization missions.
Propose & follow-up Internal processes improvement.
Identify & recommend Internal tools/techniques for further process automation.
Punctually, take a service designer role in a construction domain, contributing to the creation of User Stories corresponding to predefined high-level Serviceability Requirement.
Review product specification ("Service" section).
Contribute to the validation of serviceability deliveries within the feature team.
Build, store and track Services Documentation including Implementation Guides, Cookbook, and How To.
Update Sharepoint repository with all key documentation.
Create a serviceability matrix detailing product functionalities ready to be industrialized.
Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain.
Transfer knowledge to Implementers globally.
About our ideal candidate:
University degree (4 to 5 years) or equivalent qualification.
Knowledge of Amadeus products, Amadeus System architecture, Network and protocols, and the travel industry and Air shopping products is a plus.
Experienced in cross-functional processes (CR, IRs, Development Cycle).
Proficiency in English (written & spoken).
Multicultural approach and exposure to multicultural work environments.
Strong communication skills including presentation skills in a high-tech environment.
Ability to influence cross-functionally and a strong customer focus.
Demonstrated autonomy, initiative, accountability, pro-activity, and flexibility.
Analytical and conceptual thinking, project management capabilities, and leading-self skills.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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