.You Lead the Way. Weve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, youll be recognized for your contributions, leadership, and impact. Every colleague has the opportunity to share in the companys success.Together, well win as a team, striving to uphold our powerful backing promise to provide the worlds best customer experience every day.And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Amex Asesores de Seguros is a sales team in charge of providing service, coverages, and an extra piece of mind to our customers.Our internal team manages insurance acquisition providing advice, claims support and customer service putting our customers in the middle.Together with the Insurance Central Team we develop and implement projects related with FEE products (online and offline) & NAC coverages, the non-additional cost insurances package included in all American Express Cards.Also, we work closely with the Acquisition Cards Team to manage the selling of FEE insurances to our customers, as well as with the Marketing / Product Team for NAC coverages and the integration of FEE insurance in Cards.This is an opportunity to work in a dynamic team and learn about different projects and initiatives.What do we expect from you?Main Responsibilities:Team leader based in two pillars; FEE insurances & NAC coverages.Project Management and Central Team Spanish market representative.Design sales and offer strategy for the Digital channel and execute together with Cards Team.LOB collaboration in new projects as part of ICS Integration by leading insurance sales within GCS team.Grow the AMEX Customer engagement by creating insurance products or offers providing advice and support to Acquisition Team.Data analysis, trend, and reporting. Presentations for Senior Leaders.Direct contact with carriers and partners.Marketing material review, quality process and results monitoring.Governance; PRSAs, TLMs together with Business Enablement team, Compliance testings and reviews, audits, etc.Motivate with empathy and support internal team.Formal complaints supervision.Working hours: M-T from 8:30 to 18:00 and F from 9 to 15.Minimum Qualifications:Leadership & negotiation skills and resilience.Excellent communication skills and customer focus.Analytical and organizational skills.Teamwork in a digital environment, driven by objectives, ambitious and communicative.Customer service oriented.Fluent oral and written English
