Amazon EU Customer Fulfillment Operations is looking for an Instructional Designer to lead the design and development of cutting-edge technology and content for our vast network of thousands of employees across European Fulfillment Centers.
At Amazon we believe that every day is day one.
If you thrive in a challenging, fast-paced, highly analytical, and result-oriented environment, you'll meet your match.
We don't like to sit still; that's why we treat every day like the first.
It's as simple as this: Work Hard.
Have Fun.
Make History.
If you are passionate about designing and developing world-leading learning experiences, this is your chance to make history.
We are looking for a learning professional with an exceptional learning experience design and content development skill set to analyze our business needs and deploy tailored solutions for new products along the learner journeys.
Key job responsibilities Analyze the audience, environment, technologies, content, and operational constraints to identify business relevant learning objectives and propose efficient and scalable products.
Design tailored curricula considering UI, accessibility & DEI standards and trade-offs associated with selecting the best delivery methods.
Develop world-class learning products deeply integrated into employee workflows leveraging eLearning authoring tools and API integration.
Continuously evaluate and enhance solutions, considering factors such as quality, business impact, scalability, and sustainability.
Take a data-driven approach to understand successes and improvement opportunities for the designed solution while establishing methods for ensuring both consistency and quality.
Partner effectively with technology, operations, and field teams worldwide.
About the team We are a multidisciplinary team of instructional designers, media designers, and technical program managers that is driven to deliver earth-best learning products.
We are collaborative, fun, and focused on doing great work while learning and growing.
Working with peer instructional designers, media designers, program managers, field teams, and tech partners across the world, you'll create and deliver world-class training material that will benefit all Amazon employees across the EU network and beyond.
Qualifications Expertise in instructional design and experience designing solutions that require advanced technical features (e.g., interactive simulations, adaptive learning technologies, API integration).
Proven track record of designing and developing learning products that positively impact specific success metrics (e.g., learner engagement, knowledge retention, performance improvement).
Proficiency with eLearning authoring tools (e.g., Storyline, Captivate, Lectora).
Understanding of how Learning Management Systems (LMS) work, including common LMS features and the use of eLearning protocols (xAPI, CMI5, SCORM) to communicate information and create engaging learning experiences.
Experience in project planning and execution within the context of eLearning design and development.
Proficiency in using data analytics and metrics to measure learning outcomes and improve instructional design strategies.
Ability to identify effective ways of working and establish mechanisms (e.g., mentoring, up-skilling sessions, creating documentation) to share knowledge with junior team members.
Knowledge of accessibility standards and best practices to ensure inclusive learning experiences (e.g., WCAG compliance).
Demonstrated success working in a cross-functional team environment on multiple projects with changing priorities and tight deadlines.
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