Our Client
Agilent has a long history of innovation and leadership in many scientific industries, focusing on chemical analysis and diagnostics.
They are relied upon by scientists and researchers worldwide for their cutting-edge instruments, consumables, services, and software that address all elements of laboratory management.
The successful candidate will be responsible for selling services to customers through outbound and inbound telephone sales activities.
The key focus will be on the outbound sales of on-demand services contracts and assessing customers' needs for maintenance and repair services for their in-house laboratory equipment.
Consequently, this role carries a target quota.
The interpretation of customer needs is vital and will lead to the active creation of business opportunities in a credible sales funnel.
To identify customer needs by prospecting the market and maintaining existing customer relationships.
We Care: Passionate about Customer Support/Sales, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What will you be doing? Responding to customer enquiries, emails, web contacts, and orders, being involved in order fulfilment and post-sales-related activitiesPerforming inbound and outbound telephone activities and managing our customer databaseManaging your own sales funnelProviding pricing & availability, parts identification, order status, and proof of delivery assistance to customersAs an integral member of the sales team, you will be working together with several internal departments (such as customer care, engineers, PO booking centre as well as field staff) focusing on acquiring new customers and retaining/growing existing onesActively creating business opportunities and representing the brand through every customer interaction Requirements What skills & experience will you bring to us? A fluent level of French with exceptional grammar and spelling skillsA high level of English (Both written and spoken)Experience selling insurance is a plusDemonstrable effective communication and negotiation skillsPrevious account management experience would be an advantageExcellent technical knowledge and strategic sales skillsAbility to build rapport and demonstrate building customer relationshipsStrong organisation and time-management skillsAmbition and willingness to work hard to improve and grow your sales knowledgeA proactive approach and a strong team spiritHigh level of motivation with a drive to meet and exceed targetsExperience with laboratories or analytical instrumentation would be a plus Good to have: Experience / background in insurance salesExperience using SAP & Salesforce Benefits What do we offer? Start date: November 4thContract: Permanent (2 months of probation period)Full-time: (39 hours/week)Working days/Hours: Monday to Thursday - 9 am - 6 pm & Friday 9 am - 5 pmSalary: €26,936.00 gross per yearBonus: 11,000K based on targets / KPIsHolidays: 24 calendar holidays per yearWork model: Work from home (anywhere in Spain)Training: 2 weeks of initial trainingOffice location: Barcelona (La Sagrera) Other Benefits: Best-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisationOption to sign-up for Discounted Private Health InsuranceReferral Program – Bring a friend and get a referral bonusAccess to LinkedIn specialised training & courses Who we are CPM International has a global presence in over 30 countries.
We offer multilingual support in various languages tailor-made to the needs of our diverse markets.
We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.
We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.
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