Inside Sales Representative eCommerce with German General Information
Req #: WD00072222
Career area: Sales
Country/Region: Spain
State: Barcelona
City: Barcelona
Date: Monday, September 23, 2024
Working time: Full-time
Additional Locations: Spain - Barcelona - Barcelona
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
Description and Requirements
As part of the Inside Sales Representative team for our growing eCommerce business, you will sell Lenovo products, services, and solutions to end-user clients (Consumer and Small Business Customer) through inbound and outbound phone calls and chats. You will be responsible for closing opportunities, selling the benefits of the full catalog of Lenovo products, and selling against the competition. You will champion the innovative power of our products by driving sales with customers to achieve revenue and profitability objectives.
You will configure, price, and quote sales solutions as well as provide proactive follow-up and product information via the telephone. You understand Lenovo's portfolio of award-winning products and will develop strategies to help new and existing customers find and implement the best solutions.
Key Responsibilities: Close incoming sales opportunities to achieve revenue, profitability, and short-term sales objectives.Proactively perform outbound calls to new and existing customers, identifying and pursuing sales opportunities.Assist customers with order placement, providing product information and recommending suitable products and services.Follow up on leads generated by the Customer Service Team or other departments, ensuring timely follow-up.Provide an excellent customer experience from the initial call to sale closure, ensuring high-quality service.Identify opportunities to up-sell and cross-sell products based on customer requirements.Maintain accurate call logs, reports, and documentation as required, ensuring thorough record-keeping.Collaborate effectively with internal departments and external businesses, addressing customer issues and escalating when necessary.Position Requirements: At least one year of experience in a Sales Support or similar role, preferably in the IT sector.Native/Fluent German language skills (any additional European language is a plus).Excellent communication skills, both spoken and written.Strong entrepreneurial mindset with a highly persuasive approach and motivation to close sales.Ability to provide excellent customer service and maintain high standards of quality and productivity.Ability to identify and respond to sales opportunities, demonstrating a proactive sales approach.Strong organizational skills and the ability to maintain accurate documentation and reports.Willingness to continuously learn and stay up to date with Lenovo's product portfolio through training workshops and materials.What Lenovo can offer You:
Life Insurance
Meal Vouchers
Employee Referral Bonus
Lenovo and Motorola Product Discounts
Employee Assistance Program, e.g., for health, legal & financial consultancy
Internal E-learning Development Platform Available for Employees
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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