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Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .
Description and RequirementsAs part of Inside Sales Representative team for our growing eCommerce business, you will sell Lenovo products, services, and solutions to end-user clients (Consumer and Small Business Customer) through inbound and outbound phone calls and chats. You will be responsible for closing opportunities, selling the benefits of the full catalog of Lenovo products, and selling against the competition. You will champion the innovative power of our products by driving sales with customers to achieve revenue and profitability objectives.
You will configure, price, and quote sales solutions as well as provide, proactive follow-up and product information via the telephone. You understand Lenovo's portfolio of award-winning products and will develop strategies to help new and existing customers find and implement the best solutions.
Key Responsibilities: Close incoming sales opportunities to ensure that short-term goals, objects and quotas are metPerform outbound calls proactively and when requested by the business, to new and existing customer install base.Assist customers with order placement, providing product information and advice related to products and services that best suit the customers' needs.Follow up on leads generated from the Customer Service Team or other departments.Provide an excellent customer experience from the initial call to the final sale closure.Ability to identify opportunities to up and cross-sell products as per customers' requirements.Complete call logs and reports where required.Ensure that products, services and solutions recommended to clients will fulfill their needs.Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily & monthly targets.Liaise effectively with other internal departments and external businesses in a professional manner as required.Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.Maintains product knowledge by attending training workshops, and keeping up to date on product material.Position Requirements: At least one year of experience in a Sales Support or similar role, preferably in IT sectorNative/Fluent English language (any additional European language is a plus)Entrepreneurial mind, highly persuasive and highly motivated to close salesWhat Lenovo can offer You: An open and stimulating environment within one of the most forward-thinking IT companiesOpportunities for career development & growthAccess to trainings for personal developmentAn international team with a high focus on Gender DiversityAttractive compensation package and Performance-based rewards We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. If you require an accommodation to complete this application, please ******
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