Job Title: Inside Sales Acquisition RepresentativeLocation: GTA, ON, CA
Employment Type: Full-Time
Job ID: 183524
Job Closing Date (MM/DD/YYYY): 08/20/2024
All qualified candidates will be considered; however, preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.
Job DescriptionUsing telesales techniques, the Inside Sales Acquisition Representative (Rep) establishes and maintains account relationships with assigned commercial customers. The Inside Sales Acquisition Rep is responsible for meeting or exceeding personal and team targets through the promotion and sale of postal products and services. The Inside Sales Acquisition Rep communicates effectively with internal contacts throughout the Corporation to champion sales opportunities and service quality on behalf of the customer and contributes to profitable revenue growth.
Job ResponsibilitiesPre-qualifies target prospects from lists generated by Marketing, Sales, and Lines of Business (LOB) by conducting information-gathering activities and making outbound calls to generate revenues. The Rep assesses the needs of customers, educates them about product lines, and develops the appropriate value proposition to close sales.Maintains strong customer relationships and increases revenue by identifying new and incremental sales opportunities with existing customers and closing additional sales.Prepares quality written communication for internal and external purposes, such as responding to customer inquiries and requests.Plans and pre-schedules all calls to customers to ensure the appropriate frequency of customer contact and sales coverage is achieved.Responsible for maintaining a basic customer profile for all customers that includes customer contact names and corresponding information. Maintains an Account Development Plan for all major customers that includes a brief customer profile, contact names and corresponding information, as well as a summary of any research conducted on the industry, the customer's revenue and competitors, and any additional sales opportunities.Ensures all call activity information is captured, maintained, and updated in the corporate database system, including customer contact information, market and competitive intelligence, and the like.Prepares customer contracts/agreements, reviews the terms and conditions with the customer, and finalizes the sales contract. Monitors the contracts to ensure declared revenues are actually received.Communicates with the appropriate internal Canada Post functions to resolve service, quality, or transaction issues.Maintains knowledge of Canada Post products, services, and rates as well as ongoing sales activities. Gains and maintains knowledge of key competitor products, pricing, strengths, and weaknesses.Attends all training relevant to their role provided by the Corporation to remain current on effective selling techniques.Supports all Corporate and Line of Business initiatives.QualificationsEducation
Post-Secondary Degree/Diploma (Equivalent experience may be accepted in lieu of a Post-Secondary Degree/Diploma)Experience
Minimum 2 years of Commercial business-to-business sales experienceWorking knowledge of Microsoft Office (i.e., understand the major features of each software application)Other InformationSafety Sensitive Positions
This position may be considered a Safety Sensitive position.
Employment Equity
Canada Post will represent Canada's diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities, and visible minorities.
Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.
Our ValuesWe value diversity as an essential part of who we are as a company, how we operate, and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.
Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.
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