Job Description: We at Mars Petcare believe in making a better world for pets and we want to do this through transforming our relationships with Pet Owners through delivering excellent products, services, and personalized experiences with our brands.
The Digital Products, Platforms & Services team is a newly formed team that sits within Growth, Digital & Platforms (GDP) global function and is responsible for designing, developing & rolling out state-of-the-art digital products across brands, regions & divisions globally to help our brands accelerate organic growth.
THE JOB We are seeking an experienced Salesforce Implementation Lead to be part of our CRM product team and drive the implementation of Salesforce CRM across various brands and divisions of Mars Petcare.
As the implementation lead of our customer relationship management (CRM) marketing solutions, you will be instrumental in defining, developing, and rolling out our customer engagement platforms.
We are looking for a results-driven professional who can bring in deep experience and technical implementation of Salesforce CRM and join our innovative team to play a pivotal role in defining, prioritizing, and delivering features that enhance our CRM Marketing capabilities, ensuring optimal customer experiences across our organization.
What are we looking for?
- A degree in Business Administration, Information Technology, Computer Science, or a related field provides a solid foundation for understanding both business requirements and technical aspects.
MUST HAVE Highly proficient with Apex, Visualforce, LWC, Lightning Component, Flow, REST API.
Proven experience in software engineering leadership roles, with a focus on Salesforce Marketing Cloud CRM.
Salesforce.Com Service Cloud, Sales Cloud, and Marketing Cloud platform experience as an admin, architect, project/program, product manager, or BSA.
Salesforce implementation experience leveraging Salesforce Flow, Omni Studio, Object Framework, Data Integrations, Security Framework, and Lightning Web Components.
Previous hands-on experience with languages such as Java, AMPscript, JavaScript, and SQL.
Experience in designing and implementing scalable solutions within Salesforce Marketing Cloud.
Strong understanding of data management principles and data governance.
NICE TO HAVE Salesforce Marketing Cloud certifications.
Experience with Salesforce CRM and other Salesforce Cloud products.
Knowledge of marketing automation best practices.
Previous experience in leading CRM Marketing initiatives.
Experience in CDP solutions such as Salesforce CDP, Hightouch, or Treasure Data.
What will be your key responsibilities?
As the Salesforce Implementation Lead for our CRM Marketing Team, you will work closely with the product team lead and the Product Owner of CRM and will be at the forefront of driving seamless rollout across our customer engagement platforms.
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