Akora is a property management company.
We offer an array of serviced apartments in the heart of Madrid.
Our portfolio encompasses chic studios and spacious apartments.ROLE PURPOSE: We are in search of a dynamic Property Manager and Guest Relations Specialist to lead our operations in the heart of Madrid.
This role plays a crucial part in ensuring operational efficiency and exceptional guest satisfaction.
Responsibilities include managing property revenue, delivering outstanding customer service, overseeing housekeeping and maintenance, and handling general administration tasks.As a Property Manager and Guest Relations Specialist, you will uphold our high standards while actively contributing to our growth.
This involves expanding our client base by attracting new corporate guests to stay in our apartments.
You will ensure a seamless experience for our guests, from pre-arrival communications to post-departure reviews, ensuring every stay is memorable.KEY RESPONSIBILITIES:Oversee revenue management tasks such as handling booking requests, inquiries, check-ins, and calendar updates.Engage with customers before their arrival to make all necessary arrangements.Conduct apartment check-ins, offering detailed explanations of the accommodations and insights into the surrounding area.Serve as the primary point of contact for guests during their stay in Madrid, ensuring their experience is flawless.Address maintenance requests promptly and efficiently.Coordinate weekly cleaning services, apartment changeovers, and manage inventory for cleaning supplies and room amenities.Arrange linen deliveries and conduct final apartment inspections before customer arrivals.Collect and analyze customer reviews to continually enhance the guest experience.Expand the client base by identifying and engaging new corporate guests for our apartments.REQUIREMENTS:Minimum 4 years of related experience in property management or hospitalityDemonstrates a proactive 'Can-Do' attitude and willingness to assist in various capacities.Fluent in Spanish and English; proficiency in additional languages is advantageous.Excellent communication skills coupled with a warm, welcoming personality.A Bachelor's degree in Real Estate, Tourism, or a related field would be an advantageNote:We are a compact team, and the ideal candidate should be comfortable working independently with a high degree of autonomy.