Our mission?
Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools.
Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers.
Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus: Prioritize customers in everything you do Ownership: Own your part, get things done Teamwork: Make (team)work easy Mastery: Continuously raise the bar Integrity: Always do what's right, and respect people Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive.
We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents.
Join us in building a workplace that celebrates diversity and individuality.
The mission of the Operations department is to offer the best service to our customers while ensuring fluid internal processes, permanent monitoring of activities, and an optimal level of security (especially on back-office and fraud topics).
Join our Customer Care Onboarding team of 40+ people, where you will be specifically working in the Italian onboarding team.
This team is led by Francesca, and you will be fully dedicated to ensuring customer satisfaction, continuously improving our processes and compliance, and providing the best service for our company creators.
As a Customer Care Agent at Qonto, you will:
Be a Qonto Ambassador!
You will delight our Italian entrepreneurs by making sure their concerns and questions are answered via email and phone (only outgoing calls, not a call center); Be the voice of our customers: The customer's voice is precious, and we need to use it to continuously improve our product and keep the "WOW" effect along with the relation; Remediate and fix issues on past onboarded accounts thanks to new compliance procedures following the local Italian regulator; Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros) and give feedback to Ops and Product teams, etc; Take ownership.
You will handle specific end-to-end projects and identify anomalies, optimize, and set up new ways of problem-solving by keeping your colleagues up to date on all of this. What you can expect:
An interesting international environment with teammates from around the world A supportive team that helps each other to be the best they can be New ways of working and continuous improvement methods Hands-on culture, taking on responsibilities and decision-making. About your future manager: Francesca is the Team Leader for Qonto's Italian team within the Onboarding department.
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