YOU: You will be responsible for the operations of secure and highly available Network & Communications infrastructure that supports the SBFE business, with support and guidance from the global infrastructure team. The Infrastructure Analyst will install, maintain, upgrade and continuously improve the infrastructure operating environment he is responsible for. This includes monitoring the operating environments, responding to incidents, problems, managing changes, and planning for the growth of our infrastructure.YOUR ROLE: In your role, you will maintain the operational infrastructure, supporting the SBFE business, to ensure reliable, secure and stable systems and platforms. You will work collaboratively and under the guidance of the SBFE regional and global infrastructure teams to establish an IT environment following regional policies, processes, and strategies. You will work constructively with the IT support teams, IT business partners, and external technology vendors to support incidents, problems, and changes, whilst respecting service levels. You will need to be available to support and work onsite at any SBFE site.Some of the things you will do are:Management of SBFE infrastructure, such as:Management and replication of clusters on Hyper-VManagement of DatabasesConfiguration of network switches and portsManagement of Cisco networking and routingMonitoring and management of servers (disk space, storage, CPU, backups)Patching using SCCM for updates and securityRecommending enhancements and changes to improve system availability, reliability, and performanceExecution of regional infrastructure strategies and policies on locally maintained infrastructureDocumentation of technical procedures and troubleshooting knowledge to ensure a stable and scalable environment, including end-user services and computing documentationSupport on Central Network & Communications to TI lead (SI2)Hands-on onsite support to other TI areas such as the network.Enablement of SBFE business needs, such as:Participation in short- and long-term projects led by IT and non-IT business functions as a technology enabler to capture requirements and actionsDiagnosing and resolving complex service, hardware, software, and connectivity problems with support from technology vendors and the regional infrastructure team.US WE: At Suntory, people are everything. The continuous success and growth of each individual makes Growing for Good possible. Our Italian Marketing team might not be big, but together we sure make things happen. We work very closely with the Italian business and our supporting departments. We are part of a very international environment and value diversity like no other; it's what makes us unique.REQUIREMENTS:Typical Background:Bachelor's degree or technical institute degree/certification or equivalent work experienceStrong knowledge and experience with multiple infrastructure systems and solutions, such as Hyper-V, Veeam, Altaro, MS Windows OS, Cisco, Fortinet, PaloAltoRelevant certification preferred: A+, N+, MCSE, Cisco qualification preferredCompetencies:Fluent in EnglishInfrastructure support experience, min. 2-3 yearsCommunication skills (within and out of IT)Working in a collaborative way to support Infrastructure documentationExcellent customer service and engagement skillsAble to set and achieve tasks and work unsupervisedNUESTRO COMPROMISO CON LA DIVERSIDAD, EQUIDAD E INCLUSION: En Suntory apreciamos enormemente el valor que puede aportar la diversidad de conocimientos, perspectivas y orígenes. Nuestros compañeros, procedentes de una amplia gama de culturas, estilos de vida y experiencias, contribuyen significativamente a nuestro éxito colectivo. Entendemos que todos nuestros candidatos tienen trayectorias profesionales y experiencias únicas, y esto a veces puede disuadirle de solicitar un puesto si cree que no cumple todos los criterios. Si cree que tiene aptitudes y experiencia relevantes que podrían beneficiarnos, nos encantaría saber qué perspectivas y experiencia únicas puede aportar para ayudarnos a ser mejores, juntos en una empresa comprometida con Crecer para Bien y Retribuir a la Sociedad.Nuestro proceso de reclutamiento, selección y evaluación se basa en las habilidades y competencias del puesto mencionado. Estamos comprometidos y valoramos la diversidad, la equidad y la inclusión en nuestro proceso de contratación y no discriminamos por motivos de sexo, raza u origen étnico, clase social, situación económica, discapacidad, orientación sexual, edad, convicciones políticas, estado civil o cualquier otra característica protegida. Queremos asegurarnos de que nuestro proceso de entrevistas sea lo más inclusivo posible. Si necesita alguna adaptación razonable como parte del proceso, no dude en comunicárselo a su responsable de selección, que estará encantado de ayudarle.
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