Job Title: Desktop Support Engineer Duration: One Year Site Address: 09400 - Aranda de Duero (Burgos) Language: Must be fluent in Spanish and English DOJ: Immediate Type of Contract: Freelance JOB DESCRIPTION The Desktop Support Engineer will provide day-to-day local desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
The Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
The ideal candidate should have 1-2 years' experience in Windows Desktop support.
Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Have basic knowledge of the Mac operating system to support Apple PC users.
Install, upgrade, support, and troubleshoot printers and computer hardware.
Perform general preventative maintenance tasks on computers, laptops, and printers.
Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Have broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Perform other duties as assigned.
Candidate Required Minimum Qualifications and Skills Bachelor Degree or equivalent in Computer Science or related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Minimum of 18 months of IT experience.
Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, and Enterprise anti-virus solutions.
Experience with mobile device management including iOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting, and problem-solving skills.
Proven ability to multi-task, effectively determine priorities, and meet SLAs.
Excellent communication, relationship-building, and internal customer service skills.
Adaptable and flexible in a fast-changing industry and work environment.
Willing to work off-hours and weekends when required for projects or emergency support.
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