Incident Manager Team Lead (Full Remote)

Incident Manager Team Lead (Full Remote)From Grupo Digital, we are looking for an Incident Manager Team Lead.
Work mode: Full remote.
Location: Madrid.
Residence and work permit in Spain is mandatory. Salary: 38.000 - 44.000 € b/a
Responsibilities: Incident Manager Team Lead (+5 years experience).Leading a team and acting as the Senior SME for the Major Incident Management function.Driving the simplification and standardisation of processes & procedures.Governing the distribution Incident communications across the IT estate.Providing strong leadership and direction in promoting best practices across the organisation.Driving a continual service improvement mentality across Operation with a focus on improving the Incident management processes.Partnering with key stakeholders such as Infrastructure and Business engagement managers to ensure services remain stable and best in class.Overseeing the entire incident management process to ensure timely resolution.
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