Who we are
The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do - from our games, new products and technologies, to how we collaborate and share inspiration with one another.
What we believe
We understand that great ideas come from great people, and great people thrive when they're trusted to challenge, change, improve, and perfect our products and processes.
Our commitment to you What you'll do Manage the overall execution of the roadmap for Customer Support across product verticals and international locations.Produce proposals and supporting business cases to justify the ongoing investments in service management.Work with clients and internal stakeholders to ensure that the Service Delivery capability supports their business strategies with supporting SLAs and performance targets.Influence organization, clients, vendors, partners and peers on the purpose and dependencies of service management. Build appropriate and effective business relationships.Manage strategic third-party relationships with vendors and industry experts where necessary.Lead program planning of service release plans, routine client communications, steering group updates, client validation of changes and setting clear expectations for delivery of new features.What you'll bring Passionate about service management. Experience and enthusiasm for evolving ITSM opportunities and full of ideas on opportunities to continuously improve.Obsessive over being the voice of the customer in every service initiative.Highly organised - proven ability to proactively manage time effectively when handling multiple simultaneous projects.An eye for detail and diligence in leading and keeping operational processes flowing.Proven ITSM experience preferably within an Agile ecosystem.Proven experience in successfully managing and leading projects and programs on a global basis.Proven experience working effectively with globally distributed teams.Personable character and an exceptional communicator - ability to communicate at senior levels both in writing and verbally.Extensive service management and service development experience relevant to ITSM.Experience of ITSM methods and tools including ITIL, ISO 20000 and Jira.Good at getting the job done in a globally distributed, fast-paced and fast-changing environment.This position may require some international travel, prevailing COVID restrictions are fully observed in all locations.What's in it for you Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech.Attractive salary and customisable benefits package.Flexible working hours and ways of working.Contemporary and accessible office environments with a range of workplace perks.Six weeks' paid leave for every four years of service.Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country).Being part of a team with a forward-looking, international mindset and agile working practices.A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages).Wellbeing programmes, learning and personal growth opportunities.A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons.Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing.
#J-18808-Ljbffr