Inbound Customer Service Agent

he Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.ResponsibilitiesReporting to the team manager, their main tasks include the following:Handling inbound customer callsActively listening to customersIdentifying their needs, analyzing requests, and providing appropriate guidanceMaintaining the highest level of customer service qualityEnsuring both quantitative and qualitative project objectives are metRequirementsExcellent command of Dutch or Flemish, with strong verbal and written communication skillsEnglish (C1)Strong reasoning and argumentation skillsCommercially driven mindsetStrong listening abilitiesEmpathy is a mustPrevious experience in telemarketing (inbound calls) is preferred.BenefitsAttractive salary + performance bonusMedical insurance + transportComprehensive TrainingLocationCasablanca, Morocco#LI-YM1