Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.Role Overview:Being part of the store's Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.Customer ServiceProvide customers with excellent levels of Customer service.Deal with customer complaints and enquires, providing the best possible outcome.Ensure the personal appearance of sales staff is in line with company guidelines.Have an understanding of the Customer Service measuring programme.Ensure that targets are achieved and, where possible, exceeded.Monitor staff service levels in order to maximise store sales.Utilise in-store devices, making sure that the customer is offered the whole product range.Use reports to assist you in product placement of key selling lines.Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.Provide assistance with the maintenance of standards on the sales floor.Keep stock clean and presentable at all times.Training & DevelopmentEncourage personal progression throughout your store.Provide assistance with the induction and training of new starters.Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.Skills/Experience/Knowledge NeededRetail Supervisor experience would be advantageous.Strong verbal and written communication skills.IT skills- Microsoft Outlook, Word and Excel.We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:Discretionary Bonus Scheme.Staff Discount On JD Group and other brands within the organisation.Personal development opportunities to learn and develop at work.
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