SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
Job DescriptionWhat you'll do Provide warm, sincere and engaging serviceEnsure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.Oversee the daily operations of the in-room dining service.Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.Monitor guest feedback and implement improvements to enhance in-room dining.Balance operational, administrative and Colleague needs while maintaining floor presence.Conduct performance evaluations and provide ongoing training and development opportunities.Upholds the highest standard of internal and external customer service at all timesMonitor and control costs and expenses related to In-Room Dining.Ensure service is within the standards of SLS Barcelona.Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.Participate in hotel meetings and contribute to overall property goals and initiatives.Participate in service as necessary in accordance with needs.Control stocks for daily use to ensure service requirements are met.Create and innovate new ideas and promotion to generate revenue for In Room Dining.Performs any and all other tasks as assigned.QualificationsWhat we are looking for... Degree with emphasis in Hospitality/Restaurants management.+3 years experience in food and beverage management and, preferably in a luxury hotel setting.Problem solving & decision making skills; analytical and highly detail oriented.Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is requiredAbility to multitask, work in a fast-paced environment and have a high level attention to detailExcellent verbal and written communication skills. Fluent in Spanish and English.You make people feel good - your team, guests and colleagues alike. You make a positive impact.You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.You take ownership of important issues, solve problems, and make effective decisions.You learn quickly and adapt to SLS's unique culture.You are humble and open to ideas. We leave our ego at the door and help get things done.You're up for doing things differently and trying (almost) everything once.You want to be part of a team that works hard, supports each other and has fun along the way.Additional InformationWhat's in it for you... The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.
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