Empresas: SLS Barcelona What you'll do We are looking for an experienced In-Room Dining Manager to join the pre-opening team at SLS Barcelona.
Under the guidance of the Assistant Director of Food & Beverage, the In-Room Dining Manager directs the operations of the In-Room Dining services, ensuring the highest level of service and guest satisfaction.
- Provide warm, sincere and engaging service - Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
- Oversee the daily operations of the in-room dining service.
- Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
- Monitor guest feedback and implement improvements to enhance in-room dining.
- Balance operational, administrative and Colleague needs while maintaining floor presence.
- Conduct performance evaluations and provide ongoing training and development opportunities.
- Upholds the highest standard of internal and external customer service at all times - Monitor and control costs and expenses related to In-Room Dining.
- Ensure service is within the standards of SLS Barcelona.
- Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
- Participate in hotel meetings and contribute to overall property goals and initiatives.
- Participate in service as necessary in accordance with needs.
- Control stocks for daily use to ensure service requirements are met.
- Maintain high staff morale and team spirit within the department.
- Create and innovate new ideas and promotion to generate revenue for In Room Dining.
- Performs any and all other tasks as assigned.
Requisitos : What we are looking for... - Degree with emphasis in Hospitality/Restaurants management.
- +3 years experience in food and beverage management and, preferably in a luxury hotel setting.
- Problem solving & decision making skills; analytical and highly detail oriented.
- Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
- Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required - Ability to multitask, work in a fast-paced environment and have a high level attention to detail - Excellent verbal and written communication skills.
Fluent in Spanish and English.
- You make people feel good - your team, guests and colleagues alike.
You make a positive impact.
- You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
- You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
- You take ownership of important issues, solve problems, and make effective decisions.
- You learn quickly and adapt to SLS's unique culture.
- You are humble and open to ideas.
We leave our ego at the door and help get things done.
- You're up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you... - The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.