Empresas: SLS BarcelonaWhat you'll do We are looking for an experienced In-Room Dining Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Assistant Director of Food & Beverage, the In-Room Dining Manager directs the operations of the In-Room Dining services, ensuring the highest level of service and guest satisfaction. - Provide warm, sincere and engaging service - Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching. - Oversee the daily operations of the in-room dining service. - Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively. - Monitor guest feedback and implement improvements to enhance in-room dining. - Balance operational, administrative and Colleague needs while maintaining floor presence. - Conduct performance evaluations and provide ongoing training and development opportunities. - Upholds the highest standard of internal and external customer service at all times - Monitor and control costs and expenses related to In-Room Dining. - Ensure service is within the standards of SLS Barcelona. - Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience. - Participate in hotel meetings and contribute to overall property goals and initiatives. - Participate in service as necessary in accordance with needs. - Control stocks for daily use to ensure service requirements are met. - Maintain high staff morale and team spirit within the department. - Create and innovate new ideas and promotion to generate revenue for In Room Dining. - Performs any and all other tasks as assigned.Requisitos : What we are looking for... - Degree with emphasis in Hospitality/Restaurants management. - +3 years experience in food and beverage management and, preferably in a luxury hotel setting. - Problem solving & decision making skills; analytical and highly detail oriented. - Proven team leader with a high level of energy and motivation with a proven track record of living the company's values. - Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required - Ability to multitask, work in a fast-paced environment and have a high level attention to detail - Excellent verbal and written communication skills. Fluent in Spanish and English. - You make people feel good - your team, guests and colleagues alike. You make a positive impact. - You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. - You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. - You take ownership of important issues, solve problems, and make effective decisions. - You learn quickly and adapt to SLS's unique culture. - You are humble and open to ideas. We leave our ego at the door and help get things done. - You're up for doing things differently and trying (almost) everything once. - You want to be part of a team that works hard, supports each other and has fun along the way. What's in it for you... - The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand. - The chance to challenge the norm and work in an environment that is both creative and rewarding. - Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity. - A competitive package and plenty of opportunity for development. - Excellent discounts across the entire Ennismore family of brands.
