In-Product Communications Associate

.Company DescriptionWork smart, have fun and make an impact!Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.EcoVadis is the world leader in Sustainability Ratings. With 1,200 enterprise customers, 120,000 rated customers and 1.7M+ screened companies for risk, we are on a mission to guide all companies towards a sustainable world. EcoVadis Product and Solutions team, led by our Chief Solutions Officer, is responsible for overseeing the product strategy and prioritization, solution roadmap, and cross-company coordination to drive commercial success of all of our Solutions.Within the Product and Solutions department, the Customer Experience team is responsible to make every Customer matter by providing a best in class experience to all of our users, leveraging In-product communications to enhance their end to end experience across all of our Solutions.To further expand the Customer Experience impact, we are looking for a diligent in-product Communications Associate, reporting to the Customer Experience Program Manager.The In-product Communications Associate will employ their technical skills and experience to support the company-wide in-product Customer Communications implementation needs.As In-product Communications Associate, you will ensure that the request process for in-product communications is continuously delivered across multiple Customer Facing Communications tools & systems. This role will also make certain that all requests are handled, tracked, monitored and answered to the set expectations. Finally, the In-product Communications Associate will verify that all requests comply with our internal guidelines and qualitative expectations, together with seizing every opportunity to identify & propose any new process improvement opportunity, allowing us to continuously deliver a best-in-class end-to-end Customer Experience