WALK-IN INTERVIEWSHiring for Position - Customer Experience AgentDate(s) - Every Week Thursday and FridayTime - 02:00 PM to 05:00 PMWhere - Raheja Towers, East Wing, 8th Floor, 26-27, Mahatma Gandhi Road, Bengaluru, Karnataka 560001Google Maps - https://maps.app.goo.gl/pdKMPF7tZBGGAXdE9Document(s) To Carry - RésuméProcesses Hiring For -1. Global EmailsFresh Graduates and Career Come-backs are eligible to applyExcellent written and spoken EnglishExperience is Sales is good to have.Good to have some experience handling UK & US customersThis position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.2. Customer Experience IndiaFresh Graduates and Career Come-backs ware eligible to applyCustomer Service background is good to haveExperience is Sales is good to haveCandidate must have worked in a CS KPI target driven environment focusing on customer retentionGood communications skillsPreferably they should be fluent in Hindi & EnglishAdded fluency in other regional languages is good o haveWorking Hours - 9 hours shift with 1 hour breakMorning Shift - 08:00 AM to 05:00 PMDay Shift - 11:00 AM to 08:00 PMNight Shift - 06:30 PM to 03:30 AMWorking days - 5 days a week of the 7 days in the weekOffered CTC - Rs.3.25 LPA Fixed + commissionsResponsibilitiesFirst point of contact for our professionals & customersBe a product expert, assisting new and existing professionals with any queries that they may haveResponding to emails from our professionals and resolving their queries promptly.Replying to emails using the Zendesk ticketing systemAbility to handle unresolved questions from customersTo ensure satisfactory resolution of various issuesEnsuring high service delivery & customer satisfaction levelsRequired Skills and Experience (add desirable skills if necessary)Strong in spoken & written English, with a clear and confident communication styleProblem-solving skillsGood knowledge about using a laptop/computer with above-average typing skills.Exceptional attention to detailExperience in an International processExperience in handling both calls and emailsDriven & motivated with a great work ethicAn eagerness to learn and progress within the companySelf-starterPerks and Benefits CTC of Rs.3.25 LPA fixed + commissionsHealthcare Insurance40 paid days off per yearIndividual Learning BudgetCorporate Gym PassMonthly office lunchFully stocked snack cornerQuarterly Team Outings Office Location and Working HoursTrend Offices Pvt Ltd - Raheja Towers, East Wing, Level 8, 26-27, Mahatma Gandhi Road, Bengaluru, Karnataka 560001About BarkHere at Bark, we are on a mission to revolutionize and become the market leader, go to online marketplace for professional services.Bark is the UK's largest & fastest growing services marketplace, helping people find the right professional for their project in over 1,500 unique categories. The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most of its work still to do.We use cutting-edge technology and an extraordinarily talented team of people to solve an age-old problem; how to find the best available professional for any job, every time no matter what the need.We are a dynamic, exciting, forward-thinking business – but with the financial security of a PE backed, revenue generating established company – so you get all the benefits of working in a scale-up environment (ownership, agility, responsibility and stimulation) without any of the worry. We placed sixth on the "The Sunday Times Tech Track 100" and with a presence in ten countries globally with imminent plans for further expansion you can join us at a genuinely exciting time where a true impact can be made.Diversity StatementAt Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.