Program Manager (Italian & Spanish speaker)Implementation Specialists (IS) support EU Customer Advisors & Professional Services teams to drive Amazon Business (AB) adoption for purchasing needs. IS's are experts in AB solutions and they are able to setup AB solutions as per Customers' requirements, internal tools & processes. IS's work closely with Customer Advisor and Professional Services teams in Europe to support implementation and have a key part in Customers' success to adopt our solutions. The ideal candidate will have experience in project management, managing B2B implementations, and has a proven track record of meeting and exceeding program goals.
Base pay for this position starts from EUR 1750 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in the USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.
Key job responsibilities: Implement required business policies into Amazon Business accountDrive internal efficiencies initiatives to support increasing number of implementation requestsChallenge, when required, business requirements translated into Amazon Business setup as per declared by Customer Advisors and/or CustomersOversee program execution including project scheduling and timely deliveryProvide timely, clear, concise, and complete communications to Customer Advisor, Professional Services, and Amazon Business LeadershipAssess program risks, anticipate challenges, and request support in escalation management when necessaryMeet or exceed targets for implementation deliveriesRelay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teamsMinimum Requirements: Bachelor's degreeFluent EnglishFluent Italian and SpanishPreferred Qualifications: Prior B2B Experience/Negotiation or Business Process Management Experience PreferredAttested history of building business requirements and requests for proposalStrong problem solving, highly analytical, attention to detail, and solid organizational skillsTrack record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projectsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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