Position Description
ADP provides payroll management and HR outsourcing services to clients. To provide the best service, one must have a large number of customer service professionals and a product that serves both external and internal users who execute the entire payroll process, personnel administration, and management with third parties such as Social Security, etc.
Role Objective:
The Implementation Consultant is responsible for carrying out all phases of the project to achieve the service deployment required by the client, ensuring its accuracy, precision, and legality. This role requires strong communication skills to manage internal and external, client-facing teams.
Responsibilities:
Detection of non-contracted and out of scope service elements
Preparation of analysis and documentation
Manage the acceptance and approval of analysis from the client
Obtaining and managing the client's historical data, necessary for the initial systems load whenever the business requires it
Customization of ADP applications in order to perform the requested service
Request for services and/or resources from internal and external providers
Escalation of critical issues that impact the project plan
Client validation of services delivered, whether internal or external
Internal testing based on project requirements
Joint testing with the client (parallel run)
Experience:
3 to 4 years of experience in a similar position
Knowledge of labor legislation, Social Security, Taxes in Spain
Knowledge of payroll and HR applications/programs
Advanced knowledge of EXCEL
Daily management of processes, registrations, cancellations, and changes requests
Experience in payroll implementation, having carried out the implementation of the payroll platform in all its areas and details, not only in the coordination of the project
Knowledge and experience in Product and/or Project Management
Knowledge of payroll from a functional point of view
Abilities / Knowledge:
Successful Communication and client-focused approach
Ability to work in teams
Capacity to work under pressure
Ability to organize and prioritize tasks
Analytical and resolution-oriented
Flexible and adaptable
Studies:
Graduate in Labor Relations or Higher Degree
Project Management Certification (desired)
Languages:
Spanish (native)
English (intermediate / functional)
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