Your mission: As a Service, you will assist our customers with their questions and problems to let them have the best experience using our products.
What you'll be doing:
Help customers to perceive the highest satisfaction and comfort.
Contacts will mainly come from sports clubs using the Playtomic booking system. Report in the most accurate way bugs and feedback coming from our users.
We want to provide the best experience for our customers; you will be part of this process. Be responsible for Customer's happiness.
A happy customer is a loyal customer! Who you'll be playing with: Before starting the match, we want to share with you who your team players will be: Customer Care Team, Customer Success Specialists, Onboarding Specialists, Regional Managers, and more!
Our Ideal "Player":
Has a Customer-oriented attitude. Good knowledge of Excel and other productivity tools. Native in German and fluent in English. Great accountability and personal organization. Proactive and curious, with the aim to improve continuously. Able to demonstrate high empathy to our customers. Lover of problem-solving in all possible circumstances. Extra points:
Based in Madrid. Racket sports lover! What's in it for you:
Permanent contract and salary according to experience (in the range of 22K gross annual). Opportunity to work in a top international team, plus fun (who plays padel tennis at work?
). 23 days of vacation + day off on your birthday + 2 days off for Wellness days in August. Remote work. Every year we organize all-hands where we spend time playing padel, tennis, in the pool, or having beers (post-Covid). Flexibility to attend or organize events. Social benefits (63 € a month in one of these: health insurance/tickets restaurant), flexible salary in training and kindergarten. Gympass discounts in several plans that include gyms, personal classes, access to free apps of wellbeing, nutrition etc. Software and enterprise tools for analysis, Marketing and Business Intelligence (Mix Panel - Meta Base - One Signal). Our hiring process: Last, and for you to start warming up, we want to show you how our process looks like:
People Interview - First contact and cultural fit in Playtomic. Technical Interview with the Head of the Customer Care team. Final Interview with a Team member and the Head of the Customer Care team. We are Europe's largest racket sports App for players and clubs.
Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing.
Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main European players in sports digitalization.
You will find +150 co-workers around the world with headquarters in Spain and offices in Italy, Portugal, Sweden, Finland, Belgium, UK, EEUU and Mexico.
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