Ijy601 Technical Support Specialist (Dutch/Flemish Speaker)

Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills?
And do you have a problem-solving mentality?
Then this job in sunny Valencia might be for you! Living in Valencia never gets boring, it's a green city with a lot of things to do and to see.
It is a bicycle-friendly city, where getting around is really easy! Next to that, the cost of living is fairly low compared to many other Spanish cities.
Your responsibilities and impact working as a Technical Support Specialist will be :
Taking care of inquiries and technical issues from patients and providing support via e-mail and phone calls
Maintaining and updating the patients' accounts
Observing the ongoing procedures to guarantee the compliance of set standards
Reporting and analyzing patient and device information, dispatching replacement products and samples, and catching up with patients according to departmental standards
Dealing with sensitive data
Ensuring high-quality service and client's satisfaction
What's in it for you?
Type of contract: Indefinido
Full-time, Mon-Fri office hours
Training: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months)
Equipment provided
Growing opportunities within the company
Events with the team
Free Spanish lessons
Meal allowances possible
Constant training
International environment
Support from the company regarding NIE and SSN
Skills, qualifications, and interests you need to succeed in this role :
A native level of Dutch and a good level of English
Having interest in technical support and troubleshooting
Being an attentive listener, comfortable, and skillful at communicating with people
Being energetic, innovative, and working proactively at a fast pace
Being able to handle sensitive data reliably
Your Future Company :
This Belgian Business Process Outsourcing company is well-known for providing quality service in customer experience and business consultancy for their clients.
As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Valencia.
What should you expect from living in Valencia?
A cosmopolitan city with a modern look and a rich history
Colorful Fallas fiestas serving tradition and fun at the same time
Sunny and warm weather that you will enjoy all year long
A delicious gastronomic culture including famous paella
Beautiful surroundings of nature and beaches
Up-and-coming start-up paradise

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