Experience the power of a game-changing career! Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future.
We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Quality Specialist & Trainer (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Fashion Industry.
Career growth and personal development: This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role: In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
As a Quality Specialist & Trainer on our team, you will:
Create content for trainings
Provide training to new Advisors (onboarding training)
Share knowledge and educate the Advisors with product updates and best practices
Update and maintain the Knowledge base (KB)
Monitor the CSAT and ensure accuracy of CSAT metrics
Identify QA problem areas, overseeing projects to address these issues, measuring the impact of these initiatives
Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Are bilingual or proficient in French with an advanced level of English
Have advanced user skills of office applications and CRM
Have excellent communication skills
Capacity to motivate and inspire people
Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
What's in it for you: We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
Full-time 39 hours/week permanent contract: Monday to Friday, rotative between 09.00 and 19.00
Salary 19,000 euros gross/year + up to 3,000 euros gross/year in bonus
Great location in Barcelona
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses
Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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