Ih554 | Customer Success Advocate

Job DescriptionYour primary responsibility is to provide support to the Customer Success Manager (CSM) team. Your tasks will include (but will not be limited to):CSM Operations Support:Collaborate with 2-3 CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of Customers.Full ownership of processing supplier lists for assessment and other operational tasks related to supplier data.Data analysis and presentation preparation.Front-facing on key strategic accounts managing operational elements (i.E., attending weekly calls).Liaise with other EcoVadis departments to ensure Customers' requests (internal and external) are fulfilled within set deadlines.Technical & Project Management:Lead internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality.Other:Lead and/or support a variety of customer-focused projects.Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere.Qualifications:2 years + successful Customer Support experience with large accounts acquired in a fast-paced environment.Excellent communication skills (both written and verbal).Fluency in French, English, and Spanish is a must. (Another language) a definite plus.Bachelor's Degree required.Computer literate (MS Office, Google Suite, Project management tools).Ability to work well in an international and multicultural environment.Self-driven, results-oriented, and a team player.International exposure is a must.Additional Information:Where:When:El anuncio original lo puedes encontrar en Kit Empleo:Https://www.Kitempleo.Es/empleo/115613187/ih554-customer-success-advocate-barcelona/?utm_source=html#J-18808-Ljbffr