As a Critical Environment Technician (CET) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with suppliers/vendors, recognizing safe versus unsafe work environments, having a hands-on understanding of how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician,
you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning (HVAC), mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.
Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, and coordinate with other critical facilities professionals to perform corrective repairs, without supervision.
Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
Under minimal oversight, perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems), correct procedures.
Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline.
Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Understand, follow, and ensure safety and security requirements.
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