JOB DESCRIPTION Desktop Technician will provide day to day local support.
Position Responsibilities and FunctionsProvide first/second level contact and problem resolution for customer issues.Work with vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Should have basic knowledge of Mac operating system, to support Apple PC users.Install, upgrade, support and troubleshoot printers and computer hardware.Perform general preventative maintenance tasks on computers, laptops, and printers.Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.Have broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.This position requires the ability to work in a project-based environment requiring flexibility and teamwork.Perform other duties as assigned.Minimum QualificationsBachelor's Degree or equivalent in Computer Science or related field.CompTIA A+, Microsoft Certified Professional (MCP) or better.Minimum of 2-3 years of IT experience.Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.Experience with mobile device management including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory.Proven analytical, troubleshooting, and problem-solving skills.Proven ability to multi-task, effectively determine priorities, and meet SLAs.Excellent communication, relationship-building, and internal customer service skills.Adaptable and flexible in a fast-changing industry and work environment.Willing to work off-hours and weekends when required for projects or emergency support.Salary2,000.00€ - 2,200.00€ per month
Ability to Commute/RelocateMadrid, Madrid provincia: Reliably commute or planning to relocate before starting work (required)
LanguageSpanish (required)
Work LocationIn person
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