We are looking for a Customer Support Representative for a Prestigious Travel Company.
If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you!
Key Responsibilities:As a Customer Support Representative, you will be pivotal in understanding and addressing the needs of our international travellers. Your responsibilities include:
Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service.Clarifying inquiries regarding services, payments, and technical requirements, providing precise information, and following established processes via email and phone.Requirements:Language Skills: Proficient in Icelandic (C2 level) and advanced English.Communication: Excellent written and spoken communication and interpersonal skills.Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms.Mindset: Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues.Work Approach: Goal-oriented, adaptable to changing priorities and business processes.Experience: Previous experience in customer service or contact center environments is valued.Availability: Able to work both from the office and remotely (within 100km from the office).Benefits:Feel Good Program: Includes Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.Health Insurance: Free private health insurance is available upon securing a permanent contract.Flexible Remuneration: Options for nursery school transport after the probation period.Work Environment: A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall.Perks: Free coffee daily and free fruit once a week.Career Development: Be part of an industry-leading department with great opportunities for learning and career growth.Training: Three weeks of initial training and ongoing personal coaching.Location:Barcelona, Spain
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