Job Title: Icelandic Customer Service Representative - Travel Industry
Start Date: 13/Jan/25
Salary: Base salary of 22,244 EUR gross/year + 12% bonuses
Description: Are you an empathetic individual with excellent listening skills, a problem-solving mindset, and a passion for teamwork?
If so, we have the perfect opportunity for you!
About Us: Cross Border Talents is looking for a partner BPO company to expand its dynamic team in the travel industry.
Join a multicultural and vibrant environment where your contributions will make a difference in connecting international travelers with accommodation suppliers worldwide.
Job Responsibilities: Understanding and identifying customer needs.Providing excellent customer service by listening, responding, and mediating between travelers and accommodation suppliers via email and phone.Clarifying inquiries related to services, payments, and technical requirements while ensuring accurate information and adherence to processes.Requirements: Language Skills: Icelandic (C2 level) and advanced English.Communication: Excellent verbal and written interpersonal skills.Technical Skills: Proficiency with Office 365, CRM databases, and other internal platforms.Personal Attributes: Problem-solving mindset, motivated and goal-oriented approach, open to adapting to changing priorities and business processes.Experience: Previous experience in customer service or contact center environments is valued.Location: Availability to work from the office and from home (within 100km of the office).Affinity: Familiarity with accommodation platforms.Contract Details: 38.5 hours/week (Monday to Sunday).Shift: 15:00-23:00h.Temporary Contract.Benefits: Access to the Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.Free private health insurance with a permanent contract.Flexible remuneration options for nursery school and transport post-probation.Multicultural and international working environment.Modern office spaces, well connected by public transport and near Westfield Glòries shopping mall.Free coffee daily and fruit weekly.Opportunity to join an industry-leading department with great potential for career growth.3 weeks of initial training with ongoing personal coaching.Join our team and play a crucial role in creating memorable travel experiences for customers around the globe!
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