We are currently searching for Icelandic Customer Service Representatives who are already located in Spain! Job Responsibilities:
As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding, and mediating between our international travelers and accommodation suppliers all over the world, always ensuring a high level of customer service.
Some of your main tasks consist of clarifying inquiries about service, payment, and technical requirements, providing accurate information, and following a set process, via email and phone.
Requirements Icelandic : C2 level and advanced English
Excellent communication and interpersonal skills both written and spoken
User-friendly PC skills: Office 365, CRM Database, and other internal platforms
A problem-solving and solution-driven mentality
A positive, motivated mindset will help you deal with some tricky customer problems
Goal-oriented work approach
An open mind to changing priorities and business processes
Affinity with Accommodation Platforms
Experience within customer service or contact center environments will be valued
Availability to work from the office and from home (within 100km from the office)
Benefits Contract:
38.5h/week (Monday to Sunday), 8h/day, 40h/week
Available shift: 15:00-23:00h
Temporary Contract
Benefits:
Feel Good program that includes Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and much more!
Free private health insurance if interested when getting a permanent contract
Flexible remuneration in nursery school transport if interested after the probation period
A multicultural and international working environment
Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
Free coffee every day and free fruit once a week
Be part of an exciting industry-leading department with great opportunities to learn and grow your career
3 weeks of Initial training and continued personal coaching
Could you be the perfect fit we're searching for? Don't hesitate—apply today or reach out to one of our friendly recruiters for assistance!
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