At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team?The SD Support Engineer (L2) ensures that IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems to restore service to clients by managing incidents to resolution.
Working at NTTMonitor infrastructure remotely.Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.Investigate second line support calls assigned and identify the root cause of incidents and problems.Provide telephonic support to clients.What will make you a good fit for the role?Standard career level descriptor for job level:
Seasoned and experienced professionalHas full understanding of specialisation areaResolves wide range of issues in creative waysFully qualified, career level, career journey-orientatedUses good judgement in selecting tools and methods to solve problemsNetworks with senior internal and external people in own area of expertiseReceives little instruction on day-to-day work, receives general instructions on new assignmentsTypically requires demonstrable related experience with a Bachelor's or equivalent degree; or moderate level experience and a Master's or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experienceEqual opportunity employerNTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
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