A world leader in the field of in vitro diagnostics for 60 years, bioMérieux provides diagnostic solutions intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and ensure consumer safety. Our Industrial Microbiology Unit brings together more than 900 employees around the world. Our mission is to provide the agri-food, pharmaceutical and cosmetic industries with microbiology control solutions to improve product safety and quality. Come and join a family-owned global company with a long-term vision and a human-centered culture.
As an Iberia Field Application Specialist role specializing in our Industry products, you will provide technical support, customer training, troubleshooting, and consultation to internal and external customers for the implementation and maintenance of bioMérieux solutions. Moreover, you will coordinate efforts with other cross-functional departments to deliver world-class customer service and support through the promotion of teamwork and cooperation spirit.
What will be your mission?Coordinate and provide technical ongoing support to bioMérieux systems and reagents: pre-installation, technical installation, configurations, connections, training on customer site, and troubleshooting.Provide consistent follow-up of the installed base to ensure customer satisfaction and meet key performance indicators.Participate in income generation initiatives by promoting value-added products and services, developing, and building customer relationships that result in customer loyalty, retention, renewal, and positive referrals.Identify internal and external customer training needs, development of documentation and implementation plans, and successful execution based on established timelines.Accomplish with quality, legal, and ethical standards as well as company policies.Who are you?Bachelor's Degree in technical or life science field (or equivalent experience).Food Microbiology is essential and experience working in a food environment.Knowledge in Food business quality standards and regulation.Knowledge in Molecular Biology will be a plus.Excellent interpersonal and communication skills, both written and oral.Customer & business oriented.Ability to manage problems efficiently.Teamwork and autonomy to work alone.Software skills.English fluency required; Portuguese language will be a plus.Role based preferably in Madrid with availability to travel throughout the Iberian Peninsula and abroad for training or specific projects (approx. 40%).
BioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law.
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