You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact. Every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like they belong. Join Team Amex and let's lead the way together.
Building lasting relationships is at the heart of our business—and that's exactly what members of our Early Development team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and you, while being backed by an iconic brand. Whether you're helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers' lives. Find your place in Early Development on #TeamAmex.
How will you make an impact in this role? Great opportunities come with great responsibilities. Working in our Early Development team, you will focus on expanding and retaining Spanish Business SBS clients. It requires creativity, entrepreneurship, coupled with all the traits that make Sales Professionals successful.
Who we are and what we do? The OPC SBS team in Madrid is part of the International Card Services organization. Our team is focused on acquiring, expanding, and retaining SBS customers for American Express, targeting businesses in the Spanish market, partnering with business owners in managing their finances, improving cash flow, and staying in control of everyday expenses. Together, we'll win as a team, striving to uphold our powerful backing promise to our customers and each other every day.
As we continue to grow our team in Madrid, we are looking for an Early Development to join our #TeamAmex.
How you will enable our customers and our teams to achieve great results: This position will be responsible for new Business customers during the first 13 months. With telephone management, this position will contact new clients identifying opportunities to accelerate and increase the card spend. Expansion activities aim to outline available spending categories, remind about our products' benefits, and conduct cross-selling activities (supplementary cards, upgrades, insurance). Coordinate internally with our risk, credit, and new account teams to resolve any processing issues, ensuring premium value is delivered aligned with client goals, delivering a positive customer experience and customer advocacy achievement. The successful candidate will proactively manage an effective pipeline, identifying and prioritizing accounts to reach assigned targets in terms of book charge volume uplift, account growth, and attrition.
Minimum Qualifications: Call experience essential. Self-driven and results-oriented with a positive outlook and clear focus on achieving and exceeding targets and goals. Excellent communication and presentation skills, with the ability to tailor the message to a high interlocutor profile. Analytical and problem-solving skills. Challenger mindset with the ability to think creatively to identify new business opportunities. Desire to learn new concepts and dive deeper into details to become a subject matter expert. Well organized, with the ability to work independently while also collaborating with team members in different roles. Good level of English (spoken and written) will be valued.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salariesBonus incentivesSupport for financial well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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