Job Title: GB Lounge CoordinatorBusiness Unit/Function: CommercialReports to: GB Lounge ManagerLocation: Country GB Lounge locationsNature and Aim of the PositionThe holder of this position is responsible for the proper operation of the Lounge operation. You animate your team of agent reception and refund (6 people). You work in prospecting and developing the portfolio of our merchant partners present in the neighborhood. You manage the staging of brands in the place. You report directly to the Lounge Manager and your main responsibility is to have control over drive to store, check if the team offers the brands every day. The control must be daily, weekly, and monthly, and report to the Lounge Manager any incidences.Main Duties and ResponsibilitiesYou are responsible for the quality of the reception of international tourists directed to our lounge.You ensure the activity of refund in town, for Global Blue forms, in accordance with the local regulations and Group's procedures.You are responsible for the reliability of the refund operations by checking in particular the documents presented by the tourists (forms, identity papers, etc.).Cash Management and ReportingYou manage cash transactions related to transactions on a daily basis: cash orders from the group's head office, cash counting, daily. You propose and enforce security.Team AnimationYou animate your team on a daily basis by defining the schedules (presence, absences).You distribute and coordinate the work in a constant effort to serve the customers better.Motivate, encourage, and energize your team.You guarantee the good cohesion and the good level of commitment of your team.Quality of ServiceYou guarantee the best customer experience in the lounge according to our quality standards.You are a strong proposal to develop quality procedures adapted to the requirements of the activity of the lounge.You sensitize your employees to the requirements of reception, of rigor in the execution of the operations of refund, of respect of the rules of conformity, and of respect of the rules of security (people and goods).Commercial AnimationYou visit your customers regularly as part of the business objectives assigned to you. You build the 'customer journey' in partnership with the brands of your perimeter.Reporting and CollaborationLounge ManagerMarketing Sales ManagerPartner Relationships & Marketing ManagerMerchantsSales ManagerSales Manager Key AccountSales OrganizationBusiness SupportRefund OrganizationBackground and EducationHolder of a bachelor's degree or master's degree in the luxury or high-end hotel sector, you benefit from commercial experience in the high-end retail sector. You have an excellent sense of hospitality and service. Autonomous, you are organized and show excellent interpersonal skills. You have the ability to manage teams based on respect, delegation, and transmission. Ideally, you present an international profile.Specific Skills and CompetenciesEnglish oral and written fluency is essential. Another foreign language is a plus (Mandarin, Russian, Arabic).
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